Trekking Operators

Answers about your business —
without the data work.

Real-time intelligence from every email and WhatsApp. Zero data entry.

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Paste a real enquiry. See real intel extracted. Under 2 minutes.

Inbox

From: David & Claire Harper

Subject: Kilimanjaro next Sept — first timers

Date: Today, 9:14 AM

"Hi, my wife and I (mid-40s, reasonably fit) are thinking Kilimanjaro next September. Prefer the Machame route — 7-day if possible. What's the all-in cost and what gear do we need to bring vs rent?"
Claire Harper · WhatsApp

Quick one — my husband has mild asthma. Is Diamox recommended? And can we rent sleeping bags locally?

Extracted by ReplyArk
78%

Harper · Machame 7-day

6 emails· 9 WA

Route

Machame · 7-day

Dates

10–16 Sep 2026

Party

2 pax (40s) · first Kili

Medical

Mild asthma · Diamox yes

Still missing: Deposit paid · Arusha arrival date

Connects via Gmail OAuth| IMAP(Outlook, Thunderbird, Apple Mail, and more)

What's happening across email AND WhatsApp?

Every thread, every channel. One live trek state.

Email gets the route and dates. WhatsApp gets the nervous questions — asthma, Diamox, sleeping bags, knee braces, cook quality. The medical detail your guide needs on the mountain is buried in a WhatsApp thread nobody else can see.

ReplyArk reads every message and extracts the trek: route, fitness, medical notes, gear, what's been quoted, what's still missing. No data entry. No fields to fill.

  1. David Harper3 weeks ago

    Machame 7-day, Sept, 2 pax, mid-40s, first Kili.

  2. W
    Claire Harper2 weeks ago

    Husband has mild asthma — Diamox recommended? Sleeping bag rental?

  3. Your guide10 days ago

    Medical protocol sent, gear checklist, Diamox suggested.

  4. W
    Claire Harper2 days ago

    We're in. Deposit deadline? How many days before do we arrive Arusha?

Merged into one trek

Machame 7-day2 pax · 40s · first KiliSept 2026Mild asthma · Diamox yes

Your team's emails, together

No matter which guide writes, the intel is one.

Joseph sends the route proposal. Grace handles Diamox and gear questions on WhatsApp. Peter confirms the deposit. All three feed the same trek intel — automatically. When someone's off-mountain, the handoff is already done.

Deal · shared across team

Harper · Machame 7-day

2 pax · Sept 2026 · first Kili · mild asthma · gear rental

Everyone contributing to this deal

  • Joseph M.

    Sent Machame 7-day proposal· 10 days ago

  • Grace N.

    Answered asthma + gear questions· 2 weeks ago

  • Peter O.

    Confirmed deposit + porter ratio· 1 day ago

One compiled deal intel

Route

Machame · 7-day

Dates

10–16 Sep 2026

Party

2 pax (40s) · first Kili

Medical

Mild asthma · Diamox yes

6 emails9 WhatsAppAll feeding one deal state

And — when you're ready to reply

Drafts grounded in everything ReplyArk just extracted.

Generic AI invents a price and says 'most succeed regardless of route.' For altitude trekking that's not just wrong — it's unsafe. ReplyArk reads your route guides, acclimatization schedules, medical protocols, rate sheet. The reply uses your numbers, your safety guidance, your voice.

A new guide's draft reads as calmly as your veteran's — because the intelligence was right first. Replies are the proof, not the point.

Generic AI

hallucinated

“Hi David, thanks for your interest in climbing Kilimanjaro! We offer 5-day and 7-day packages for $2,500. Most trekkers succeed regardless of route. Please confirm your dates and fitness level...”

  • Invented price — not from your rate sheet
  • Ignores first-timer context + asthma
  • 'Most succeed regardless of route' — dangerously wrong

ReplyArk

grounded

“Dear David and Claire, Machame 7-day suits moderately fit first-timers — extra Barranco acclimatization lifts summit rate to 75–85%. All-in $2,390/pax. With mild asthma Diamox is commonly used per our medical protocol. Sleeping bag rental $8/day. Deposit 30% to hold Sept 10–16...”

Grounded in

Rate sheetRoute guideMedical protocol
  • Route matched to fitness + medical history
  • Price from your rate sheet
  • Your acclimatization guidance, your voice

What does the Okafor family need this time?

Every summit. Every medical note. Every gear preference. Remembered.

Altitude sensitivity, own poles, vegetarian, prefers English-speaking guide — captured from real messages across two years of treks. No forms. No fields.

When a guide leaves, everything they knew walks out the door. Unless it was already extracted.

Client Profile

Okafor Family · Returning

Lifetime value

$11,400

Treks

2 done · 1 open

Avg group

4 pax

Summits

2/2 successful

Previous treks: Kili Machame 7-day 2023 · Zanzibar ext. 2023

Preferences: Private group · English guide · mid-range tent

Medical: Diamox yes · vegetarian

Gear: Own poles · rent sleeping bags

Last contact: WhatsApp · 3 days ago

What went silent this week?

Every silent enquiry. Every expiring permit. A draft ready to send.

Inca Trail: 200 spots per day — April through June 2026 already sold out. Rwanda gorilla: 96 permits per day, August gone by January. Mont Blanc refuges: popular huts have a handful of beds left by January. Torres del Paine campsites: December and January booked out fast.

A quote that goes quiet near a permit deadline or a refuge booking window isn't a stale lead — it's a permanently lost booking. ReplyArk surfaces every one, with a follow-up draft ready.

Follow-ups
Overdue2

Harper · Machame Sept

No reply to quote · 9 days

Approve

Okafor · Inca Trail

Permit window closing

Approve
Today3

Nguyen · EBC

Pre-departure checklist · 14 days out

Approve

Patel · Annapurna

ACAP permit reminder

Approve

Weber · Torres del Paine

Campsite reservation deadline

Approve
Tomorrow1

Dupont · TMB

Refuge booking · Col de Balme opens March

Approve

Is TourRadar paying for itself?

Which routes. Which months. Which source. The answer, in real time.

Route mix by volume. Peak-season conversion. Lead-source ROI. Quote-to-booking per guide. Permit-related deal slippage — all extracted from conversations you're already having.

Business Insights · Last 30 days

Top routes

deals

  • Kili · Machame
    28+12%
  • EBC
    22
  • Annapurna Circuit
    18
  • Inca Trail
    14
  • TMB
    11

Funnel conversion

this month

Enquiry100
Proposal sent66
Deposit hold40
Booked24

Lead sources

share

  • TourRadar / Bookmundi34%
  • Direct enquiries28%
  • Past-client referrals22%
  • Travel agents10%
  • SEO / blog6%

Stalled deals

needs attention

3 treks stalled > 7 days

  • Harper · Machame Sept9d
  • Okafor · Inca Trail14d
  • Weber · Torres del Paine8d

How much setup?

Five minutes. No migration. No setup call.

Connect Gmail or IMAP in one click. ReplyArk reads your recent enquiries and extracts the trek intel — on your real bookings.

Upload your route guides and rate sheet, or point to your website. Add WhatsApp. Invite your guides. Whenever you're ready.

Connect inbox

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See your treks

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Invite guides

when you're ready

Your emails stay yours. Always.

ReplyArk processes email content in memory and immediately discards it. No email content is ever saved to our database or logs.

Zero email storage

Processed in memory, never saved

You review everything

Nothing sent without your approval

Disconnect anytime

Your inbox, your choice

WhatsApp stays private

Ingestion via Meta's official Cloud API. Message bodies are processed in memory and never stored.

Connects via Gmail OAuth or IMAP (Outlook, Thunderbird, Apple Mail, and more).

Ready to see every trek deal in your business?

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1

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Learns your route guides, rate sheet, past replies

3

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